Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original or equivalent packaging where possible. You'll also need the receipt or proof of purchase.

To start a return, please email us at tlvlinne@gmail.com to receive return instructions. Do not send items back without first contacting us.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tlvlinne@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Israeli Consumer Rights If you are a consumer in Israel, you have the right under the Israeli Consumer Protection Law (1981) to cancel most purchases within 14 days of receiving your item and receive a full refund. This right applies regardless of whether the item was purchased at a sale or discounted price.

To exercise this right, please contact us at tlvlinne@gmail.com within 14 days of receipt to initiate the return. Do not send items back without first contacting us — we will provide return instructions.

Refunds will be processed within 7 business days of our receiving the returned item, to your original payment method.

Please note: items must be returned in their original or equivalent condition. Certain statutory exceptions may apply (e.g., goods made to your specification, perishable goods, or goods that by their nature cannot be returned). If you are unsure whether your item qualifies, please contact us and we will advise.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at tlvlinne@gmail.com.